Privacy Policy
Connect Staffing Group is an Australian recruitment and labour‑hire organisation supplying qualified personnel to health facilities and hospitality services across Australia. We value your privacy and are committed to managing personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines the types of personal information we collect, how it is collected, used, disclosed, stored, and protected, and the processes available for accessing or correcting your information or lodging a privacy complaint.
This Policy forms part of Connect Staffing Group’s Integrated Management System (IMS) and aligns with the requirements of:
- ISO 9001 – Quality Management
- ISO 14001 – Environmental Management
- ISO 27001 – Information Security Management
- ISO 45001 – Occupational Health & Safety Management
including our Statement of Applicability, which defines the controls in place to protect personal and sensitive information.
1) Who does this Policy cover?
This Policy applies to all individuals whose personal information is collected, used, or managed by Connect Staffing Group in connection with our recruitment and labour‑hire services. This includes, but is not limited to:
- Candidates and job applicants
- Contractors and labour‑hire workers (casual, temporary, and full‑time)
- Referees and emergency contacts
- Clients and prospective clients
- Suppliers, vendors, and third‑party service providers
- Visitors and users of our website and digital platforms
- Any other individuals whose information is reasonably necessary for our business operations
Connect Staffing Group maintains an up‑to‑date, clearly expressed Privacy Policy in accordance with the requirements of the Australian Privacy Principles (APP 1 – Open and transparent management of personal information).
2) The kinds of personal information we collect
Depending on your interactions with Connect Staffing Group, we may collect a range of personal and, where relevant, sensitive information reasonably necessary for the delivery of our recruitment and labour‑hire services. This may include:
- Identification & contact: name, address, email, phone, date of birth, right-to-work details, and (where relevant) government related identifiers (we only use/ disclose them in limited circumstances consistent with APP 9).
- Employment & recruitment: CV/resume, qualifications, professional memberships, work history, skills, salary expectations, availability, referees’ details, interview notes, assessment results, and work preferences. Collection and use must align with APPs 3, 5, and 6.
- Background screening data: reference checks and (where applicable and lawful) criminal history or other checks relevant to a role (working with children, NDIS worker screening clearance); we conduct reference checks with appropriate notice/consent and handle results consistently with the APPs.
- Sensitive information (only where necessary and with consent or as otherwise permitted by law): health/disability information for workplace adjustments; diversity data collected on an optional basis; union membership; criminal record. Higher standards apply to sensitive information under the APPs.
- Website/device data: IP address, browser, activity logs and cookies/analytics used to improve our services and site experience (disclosed in this Policy per APPs 1 & 5).
3) How we collect personal information
We collect personal information in a variety of ways, depending on how you interact with Connect Staffing Group.
Information directly from you (e.g., when you apply for a role, submit a CV, speak with our consultants, or use our website) and from third parties with your knowledge or as permitted by law, such as:
- Referees you nominate;
- Clients offering or considering roles;
- Background screening providers (where lawful and proportionate to the role);
- Public sources (e.g., professional networking sites, job boards).
We notify you about collection matters required by APP 5 and provide an accessible privacy policy per APP
4) Why we collect, hold, use, and disclose personal information
We handle personal information to:
- provide recruitment, staffing and talent advisory services;
- assess your suitability for roles and present you to clients;
- verify details (qualifications, work rights, referees);
- manage client and supplier relationships and contracts;
- operate, secure, and improve our websites and platforms;
- conduct lawful marketing and business development;
- comply with laws and manage risk (e.g., data breaches, record‑keeping).
Use and disclosure are limited to what is necessary for these purposes or otherwise permitted under APP 6; direct marketing must meet APP 7 conditions.
5) Direct marketing, email, and SMS
We may send you job alerts, newsletters, or event invitations. We will only send electronic marketing in compliance with the Spam Act 2003 including having valid consent, identifying ourselves, and including a functional unsubscribe option.
6) Disclosing information to clients and service providers
We may disclose personal information to:
- Clients (prospective or current employers) to consider you for roles;
- Service providers (e.g., cloud hosting, ATS/CRM, assessment, background screening, email and SMS platforms);
- Professional advisers and insurers;
- Regulators or law enforcement where required.
7) Security and retention
We take reasonable steps under APP 11 to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure (e.g., role-based access, MFA, encryption at rest/in transit, staff training, secure disposal). We retain information only as long as needed for our purposes or legal obligations, then securely destroy or deidentify it.
8) Accessing and correcting your information
You may request access to your personal information and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable period and give reasons if we refuse access/correction (and how to lodge a grievance). This reflects APPs 12 and 13.
Employee records exemption: If you later become our employee, certain “employee records” held by us in our capacity as employer may be exempt under the Privacy Act; however, we still apply best practice workplace privacy measures.
9) Data breaches and notifications
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act). We also assess suspected breaches within required timeframes.
10) Cookies, analytics and similar technologies
Our websites may use cookies and similar technologies to operate the site, remember preferences and measure engagement. You can control cookies via your browser; turning some off may affect site functionality. We disclose this under APPs 1 & 5 and only use/ disclose data in line with the APPs.
11) Children
Our services are directed to adults. We do not knowingly collect personal information from children. (Where we incidentally handle minors’ data—e.g., in graduate programs—we take additional care consistent with APPs.) See OAIC guidance for current privacy expectations.
12) Privacy and Cultural Considerations for Indigenous Stakeholders
Connect Staffing Group acknowledges and respects the cultural rights, expectations, and perspectives of Aboriginal and Torres Strait Islander peoples in relation to privacy and information handling. While the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply equally to all individuals, we recognise that many Indigenous communities hold additional cultural values regarding how personal and community information is collected, used, and shared.
In line with guidance from national and state bodies on culturally diverse privacy expectations and Indigenous data governance, we are committed to ensuring that:
- Privacy practices are culturally respectful, recognising that some Aboriginal and Torres Strait Islander peoples may view information as having both individual and collective significance.
- We take care not to inadvertently disclose information that may culturally or socially identify individuals or communities in ways that could create unintended impacts.
- Consent processes are conducted respectfully, acknowledging community decision‑making styles, cultural protocols, and preferences wherever appropriate.
- Engagement with Indigenous stakeholders is undertaken thoughtfully, particularly when handling information relating to communities or cultural groups.
- We support transparent, fair, and culturally aware data handling practices, consistent with the principles in the National Indigenous Australians Agency’s Framework for Governance of Indigenous Data.
This commitment complements, and does not replace, our legal obligations under the APPs. It reflects our broader responsibilities under our Integrated Management System (IMS) and our organisational values relating to quality, safety, respect, cultural awareness, and ethical information handling.
13) How to contact us
Perth
qualitymanagement@connectstaffing.com.au
(08) 9206 0800
Address
Level 5, Suite 25,
92 Walters Drive,
Osborne Park WA 6017
Melbourne
qualitymanagement@connectstaffing.com.au
1300 696 396
Address
Suite 5, A11,
2A Westall Road,
Clayton VIC 3168
14) Complaints
If you have a privacy concern or believe we have breached the APPs, please contact one of our offices. We’ll acknowledge and investigate your complaint and respond within a reasonable period. If you’re not satisfied, you may contact the OAIC: www.oaic.gov.au, 1300 363 992.
15) Changes to this Policy
We may update this Policy to reflect changes in law or our practices. The latest version will be available on our website and takes effect when posted.
Reviewed: 10/03/2026